FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Selection
Q: What switch types do your mechanical keyboards use?
A: We offer Cherry MX (Red/Blue/Brown), Gateron, and Kailh switches. Tactile (Brown), linear (Red), and clicky (Blue) options—details on Shopify product pages.
Q: Are your wireless keyboards compatible with Mac and Windows?
A: Most models support both systems via Bluetooth or USB receiver. Check “Compatibility” sections on Shopify for specific keyboard specs.
Q: Do you have ergonomic keyboards for wrist pain relief?
A: Yes—split-layout and curved ergonomic models with wrist rests. Look for “Ergonomic” tags on our Shopify store.
2. Care & Maintenance
Q: How to clean mechanical keyboard switches and keycaps?
A: Remove keycaps with a puller (included with most sets), wipe with soapy water. Use compressed air for switches—avoid liquid cleaners.
Q: Can I replace keycaps on your keyboards?
A: Yes—standard ANSI layout keyboards fit most aftermarket keycaps. Custom-sized models (e.g., 60%) need compatible sets (noted on Shopify).
Q: How long do wireless keyboard batteries last?
A: 30-60 days on standby (varies by use). USB-C rechargeable—full charge takes 2 hours (indicator light on keyboard).
3. Orders & Shipping (Shopify)
Q: How to track my order on Shopify?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long does delivery take?
A: We ship from 10 Landcox St, East Brighton, VIC, 3187, Australia, or partner warehouses. 1-3 days (Australia); 3-6 days (EU/U.S.); 5-9 days (Asia).
Q: Is my keyboard protected during shipping?
A: Yes—packed in anti-static bags + foam inserts to shield switches and keycaps from damage.
4. Returns & Exchanges
Q: What’s your return policy for Shopify orders?
A: 30-day returns for unused keyboards in original packaging. Email first for a return label—we cover shipping for defects.
Q: My keyboard has unresponsive switches—what should I do?
A: Send photos/videos to aisling.hammer@sleepmaster.com.au within 7 days. We’ll ship a replacement or process a refund via Shopify Payments.
5. Other Questions
Q: Do you offer discounts for bulk orders?
A: Yes—15% off 3+ keyboards (use code “KEYBUNDLE” at Shopify checkout). Contact us for office/gaming team orders.
Q: Can I get custom keycap sets with my keyboard?
A: Some models—look for “Customizable Keycaps” on Shopify product pages. Email us for personalized requests.