Return & Exchange Policy

This policy applies to returns and exchanges for our keyboards via our Shopify store. For inquiries, use the contact info below.

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
All Keyboards	30 days post-delivery	15 days post-delivery	Unused, original packaging; no damaged keycaps, unresponsive switches, or liquid spills

Quality Issues: Defects (e.g., faulty Bluetooth connectivity, stuck mechanical switches) require clear photos/videos for verification.
Wrong Items: Provide Shopify order screenshots and product comparisons to confirm incorrect models (e.g., wireless vs. wired, 60% vs. full-size).

Request: Email aisling.hammer@sleepmaster.com.au with your Shopify order number, keyboard type, reason for return/exchange, and supporting proof.
Approval: We respond within 2 business days. Approved requests receive a return address (our East Brighton hub: 10 Landcox St, East Brighton, VIC, 3187, Australia, or partner warehouse) and a unique return ID (must be marked on the package).
Ship Back: Send items within 7 days. Use original packaging or rigid boxes—wrap keyboards in anti-static bags + foam inserts to protect switches and keycaps.
Finalization: We inspect returns in 3-5 days. Eligible exchanges ship within 48 hours; refunds process via Shopify Payments in 3-5 business days.

Quality/Wrong Items: We cover round-trip shipping (reimburse up to AU$35 / US$23 via logistics receipt).
Personal Reasons: You pay return shipping + a 10% restocking fee (higher for mechanical keyboards due to switch inspection costs).
Ineligible Items: Used keyboards, damage from misuse (e.g., liquid spills), missing parts (USB cables, keycap pullers), or modified keycaps are refused—you bear return shipping costs.