Shipping Policy

This policy covers shipping for our keyboards via our Shopify store. For assistance, use the contact info below.
1. Shipping Coverage
We ship to 110+ countries/regions globally, including Australia, EU nations, U.S., Canada, and Japan. Remote locations (e.g., outback Australia, far-flung islands) are excluded—you’ll get a checkout alert if ineligible.
2. Fulfillment & Delivery
  • Hub Location: Orders ship from our East Brighton facility (10 Landcox St, East Brighton, VIC, 3187, Australia) or partner overseas warehouses.
  • Timeline: 1-3 business days (Australia); 3-6 business days (EU/U.S./Canada); 5-9 business days (Japan/Asia) — customs clearance may add 1-2 days. Track via your Shopify order link.
  • Protective Packaging: Keyboards are sealed in anti-static bags + foam inserts, placed in rigid cardboard boxes to shield switches, keycaps, and ports from damage.
3. Shipping Fees
  • Free standard shipping worldwide on orders over AU
    135 (applies to all keyboard types).
  • Orders under the threshold: AU
    5.5 (Australia); AU
    10 (EU/U.S./Canada); AU
    13.5 (Japan/Asia) (includes protective packaging costs).
  • Express Shipping (near warehouses only): AU
    20 extra for 2-3 business days delivery—select “Express” at Shopify checkout.
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or our store’s “My Orders” page. For delays (over 3 days) or damaged packaging, email aisling.hammer@sleepmaster.com.au with photos for help.
5. Key Notes
  • Customs Duties: International orders may incur duties—covered by the recipient per local rules.
  • Address Accuracy: Provide a complete address. Wrong addresses cause delays—an AU
    10 re-shipping fee applies.