Terms & Conditions

By purchasing our keyboards via our Shopify store, you agree to these terms. For support, use the contact info below.

1. Account & Shopify Platform

  • Registration: Provide accurate details when creating an account (via Shopify or our store). Update info promptly (e.g., new shipping address for a gaming keyboard).
  • Platform Rules: Our store operates on Shopify—their Terms of Service govern payment processing, account security, and checkout functionality. You’re responsible for unauthorized account use.

2. Orders & Payment

  • Confirmation: After Shopify checkout, we verify stock (e.g., mechanical keyboards, wireless ergonomic models) within 2 business days. Orders are confirmed once shipped (track via your Shopify order link).
  • Payments: Prices are final at checkout. Shopify Payments secures transactions (credit cards, PayPal, etc.). Failed payments require verification; unpaid orders cancel after 48 hours.
  • Cancellations: No personal cancellations post-confirmation. Forced cancellations incur a 10% fee (covers packaging for delicate keycaps and restocking costs).

3. Products & Shipping

  • Specifications: Product details (switch type, connectivity, dimensions) follow Shopify product pages. Minor color variations in keycaps or finish differences are normal.
  • Shipping: Adheres to our Shipping Policy. Our East Brighton hub (10 Landcox St, East Brighton, VIC, 3187, Australia) is not for delivery. An AU$15 / US$10 re-shipping fee applies for wrong addresses.

4. Returns & Exchanges

  • Eligibility: 30-day returns (unused, original packaging); 15-day exchanges for defects (e.g., unresponsive switches, faulty Bluetooth).
  • Costs: We cover shipping for quality/wrong items. For personal reasons, you pay return shipping + 8% restocking fee (processed via Shopify Refunds).
  • Ineligible Items: Used keyboards, damaged by misuse (e.g., spilled liquid on mechanical switches), or missing parts (e.g., USB cables) are refused.

5. Liability & Updates

  • Liability: We’re responsible for manufacturing defects but not for damage from improper use or compatibility issues unreported within 7 days. Shopify addresses platform-related issues (e.g., payment errors).
  • Policy Changes: Terms may update—postings on our Shopify store take effect immediately. Continuing to shop signifies acceptance.